We need AIP as well, but are still trying to figure out a solution. Disabling the AIP add-in didn't work I had to fully uninstall it, but that user hasn't crashed (yet). So far after all the things I've tried with changing to 64-bit Office and removing ActivClient (which isn't a solution, but Outlook doesn't crash) among other things, the one thing that seems to have resolved the crashing issue is removing AIP. 20988) (attempted a rollback with cmd, but it failed) - We have O365ĪctivClient: 7.1 (with and without hotfix) and 7.2 Office version: Semi-Annual Enterprise Channel: Version 2002 (Build 12527.20880 and. ActivClient software for HP ProtectTools Java Card, 3rd party DoD Common Access Card, as well as the target operating system (Windows) require different. So far after all the things I've tried with changing to 64-bit Office and removing ActivClient (which isn't a solution, but Outlook doesn't crash) among other things, the one thing that seems to have resolved the crashing issue is removing AIP. ActivID® ActivClient® allows organizations to protect Windows® workstations and internal networks from unauthorized access.
#WHAT IS ACTIVCLIENT INSTALL#
The timing of this seems to line up with a GPO that was enabled to install AIP (Azure Information Protection) to systems, which has an Outlook add-in. ActivClient: 7.1 (with and without hotfix) and 7.2.
#WHAT IS ACTIVCLIENT VERIFICATION#
The version number displays in the 'Major Version' section. ActivID ActivClient is the leading smart card middleware used with Common Access Card (CAC), Personal Identity Verification (PIV) and Personal Identity. In the 'ActivClient' window, click Help and select About ActivClient. Navigate to the ActivIdentity > ActivClient and select User Console. We've had several users suddenly report that Outlook is crashing when they attempt to open an encrypted email. To verify the ActivClient version: Click Start and select All Programs.
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